wpre is a boutique and specialised Melbourne real estate group offering our clients unsurpassed expertise when it comes to property related opportunities.
With four decades of experience in the property sector, wpre understand the difference between offering property for sale and providing solid advice to our valued clients. Being a boutique-size agency allows us to provide our clients with a superior and personal level of customer service through constant communication, attention to detail and creating opportunities that are unique to their individual needs and expectations. We value long-term relationships with our clients and we are committed to going the extra mile to help them achieve their goals.
We are members of the REIV and are totally committed to providing outstanding services in:
Project developments in Melbourne
Residential (off the plan) apartment & townhouse sales
Project marketing and property intelligence of Melbourne real estate
Wealth creation through property investment
Commercial and industrial properties in Melbourne
Confidential property sourcing & acquisitions
We would like to tell you a little more about what being ‘Privacy Minded’ means and will keep everyone informed of updates by way of our website at www.wprealestate.com.au
wpre respects your right to privacy and we aim to protect your personal information. We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.
We will ensure that all officers, employees and subcontractors are aware of and understand wpre obligations as well as their own obligations under the Act. We will achieve this through the provision of training and through maintaining and implementing internal policies and procedures to prevent personal information from being collected, used, disclosed, retained, accessed or disposed of improperly.
The purpose of this Policy is to: Give you a better and more complete understanding of the kinds of personal information we collect and hold:
For the purpose of this Policy, the following terms will have the following meanings, as attributed to them by section 6 of the Act;
Health information means:
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Sensitive information means:
Collection of Personal Information
Whenever you deal with wpre, whether as a current or prospective seller, buyer, lessor or lessee, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly relate to, one or more of the services we provide or functions we carry out.
The types of personal information we generally collect include but is not limited to:
The collection and use of personal information by third parties may be subject to separate privacy policies or the laws of other jurisdictions.
wpre may transfer your personal information to overseas countries in order to perform one or more of our functions or activities. In these circumstances, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to the information.
Like many other businesses in Australia, wpre may rely on third party suppliers or contractors to provide specialised services such as web hosting, cloud computing technology and data storage services and postage via a direct mail house. If personal information is provided to these suppliers and contractors in order to enable them to perform the agreed tasks, we will make every effort to ensure that the supplier or contractor handles the personal information in accordance with the Act and the Australian Privacy Principles. We will also require all suppliers and contractors to provide privacy undertakings and enter into confidentiality agreements.
There may be limited circumstances in which it is necessary for us to collect a government related identifier such as your tax file number or Centrelink reference number. We will not use or disclose your government related identifiers unless we are required or authorized to do so by law or by a court or tribunal order, or in order to fulfil our obligations to a State or Territory authority.
wpre may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you (see the Contacting Us section for more information)
wpre will take reasonable steps to ensure that all personal information it collects, uses or discloses is accurate, complete and up-to-date.
If you believe your personal information is not accurate, complete or up-to-date, please contact us (see the Contacting us Section of more information)
Your personal information may be stored in hard copy documents or electronically. wpre is committed to keeping your personal information secure and safe. Some of the ways we do this are:
In addition, we will review the personal information and sensitive information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified.
wpre takes are to ensure that the information you provide to us via our website is protected.
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
You may request access to personal information that wpre holds about you (see the Contact Us section for more information)
We will acknowledge your request within 3 business days of the request being made. Access will usually be granted within 5 business days of our acknowledgement, if the request involves complex considerations or voluminous photocopying or scanning, within 10 business days. We will let you know which timeframe applies to your request and if any delays are anticipated.
You will need to verify your identity before access to your personal information is granted.
While we cannot and do not charge an “applicable fee” for you applying to access your personal information, we may charge a fee for actually giving you access to your personal information in your preferred format (where reasonable and possible), which will cover our costs involved in locating and collating information as well as reproduction costs.
Once your request has been processed by wpre, you may be forwarded the information by mail or email or you may personally inspect it at the location where the information is held or another appropriate place. Whenever possible, we will endeavour to make the information available to you in the manner requested by you unless it is unreasonable for us to do so (e.g. if you have asked for the information to be emailed to you, we will endeavour to email the information to you. If the file size would be too large we may send you the information by hard copy instead of email).
If you are aware that we hold personal information about you that is no longer accurate, complete or up-to-date, please contact us (see the Contacting Us section for more information).
If you request access to your personal information or if you request that we correct your personal information, we will allow access or make the correction unless we consider that there is a sound reason to withhold the information, or not make the correction.
Under the Act, we may refuse to grant access to personal information if:
If we do not agree to make a correction to your personal information, you may provide a statement about the request corrections, and we will ensure that the statement is apparent to any users of the relevant personal information
If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal and the mechanisms available to complain about the refusal (see the Complaints section for more information)
You may contact us by mail, email or telephone as follows:
Privacy Officer – wpre
Suite 101, 964 Mt Alexander Road,
Essendon Vic 3040
03 93707 400
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to: wpre(see the Contacting Us section for more information)
We will acknowledge receipt of a complaint with 2 business days.
We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.
If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner of the below details:
Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218
SYDNEY NSW 2001
1300 363 992
This policy is to be reviewed as follows:
Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.